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Cancellation & Refund Policy

A legal disclaimer

1. General Use Our website content is for informational purposes only. While we strive for accuracy, we do not guarantee it. Use of this site and its materials is at your own risk.

2. Trademarks & Affiliation R!YODE is an independent retailer. We are not affiliated with, authorized, or endorsed by Apple Inc. Trademarks such as "iPhone" or "MagSafe" belong to Apple Inc. and are used strictly to indicate product compatibility.

3. Leather & Visual Variations Genuine leather is a natural vegan material. Slight variations in color, grain, and texture are inherent and are not considered defects. Additionally, actual colors may differ slightly from what you see due to varying screen calibrations.

4. Limitation of Liability To the fullest extent permitted by law, R!YODE is not liable for any direct, indirect, or consequential damages—including damage to your device or loss of data—arising from the use of our products.

5. Warranty Disclaimer All products and services are provided "as is" without implied warranties of merchantability or fitness for a particular purpose, except as expressly stated in our separate Warranty Policy.

6. External Links Our website may link to third-party sites. R!YODE is not responsible for the content, policies, or practices of any external websites.

R!YODE Cancellation, Return & Refund Policy

At R!YODE, we take immense pride in the quality of our premium accessories and ensure every product passes strict quality checks before dispatch. Because our return guidelines strictly prohibit "change of mind" or "incorrect model ordered" scenarios after delivery, we urge you to review your cart carefully before completing your purchase.

Below are our comprehensive policies regarding order cancellations, returns, and refunds.
 

Part 1: Order Cancellation Policy

1. Cancellation Before Dispatch (Eligible) You may cancel your order for a full refund only if the order has not yet been processed and dispatched from our facility.

  • Timeframe: We highly recommend requesting a cancellation within 12 hours of placing your order.
  • How to Cancel: Please email our support team immediately at thecase@riyode.com with the subject line: CANCELLATION REQUEST - Order #[Your Order Number] or reach us through Whatsapp Support at +91 7044430917.
  • Refund Process: If your order is successfully canceled before dispatch, a full refund will be initiated to your original payment method. Please allow 5-7 business days for the funds to reflect in your account.
     

2. Cancellation After Dispatch (Non-Eligible) Once you receive a shipping confirmation email and your order has been handed over to our courier partners, the order cannot be canceled or modified.

  • If your order has already been dispatched, it will be treated as a completed sale.
  • As stated in our Return Policy below, we do not accept returns, replacements, or refunds for "change of mind" or for ordering the wrong item by mistake once the product is delivered.
     

3. Refusal of Delivery If you attempt to cancel an order by refusing delivery at your doorstep, the package will be returned to us (Return to Origin). In such cases, R!YODE reserves the right to deduct two-way shipping charges and a standard restocking fee from your total refund amount, as the dispatch and return processes incur costs for our business.

4. Cancellations by R!YODE We reserve the right to cancel any order at our sole discretion under the following circumstances:

  • Stock Unavailability: If the premium materials or specific device models are temporarily out of stock.
  • Payment/Fraud Issues: If our payment gateway flags the transaction as suspicious, high-risk, or fraudulent.
  • Pricing/Listing Errors: In the event of a typographical error regarding the price or description of the product.
     

If we cancel your order for any of these reasons, you will be notified immediately and a full 100% refund will be issued to your original payment method.

Part 2: Return, Refund & Replacement Policy

In the rare event that your item arrives damaged, defective, or incorrect, we are here to help. To process any claim for a damaged, defective, or incorrect item, a continuous, unedited unboxing video is strictly mandatory.

1. The Mandatory Unboxing Video Rule To be eligible for a return, replacement, or refund, you must record a clear video of the package being unboxed. The video must meet the following criteria:

  • Continuous and Unedited: The video must be a single, uninterrupted shot. Any paused, cut, or edited videos will be immediately rejected.
  • Start from the Sealed Package: The video must begin by showing the sealed R!YODE shipping package from all sides, clearly displaying the shipping label and your details.
  • Show the Defect: The video must clearly capture the process of opening the package, taking out the product, and explicitly showing the damage, defect, or incorrect item in the same continuous frame.
     

2. Eligibility for Replacement or Refund We only accept claims under the following circumstances, provided the mandatory unboxing video is supplied:

  • Transit Damage: The product is physically broken, torn, or severely damaged upon arrival.
  • Manufacturing Defect: The item has a clear functional or structural flaw out of the box.
  • Incorrect Item: You received a different product, color, or model than what you ordered.

3. Non-Eligible Scenarios Returns, refunds, or replacements will not be granted for:

  • Claims submitted without a valid, unedited unboxing video.
  • Slight color variations or natural grain differences (as genuine leather and textured materials naturally vary).
  • Damage caused by improper installation, drops, or misuse after unboxing.
  • "Change of mind" or ordering the wrong phone model by mistake.
     

4. How to Initiate a Claim

  • Notify Us Promptly: You must contact our support team within 48 hours of the delivery timestamp.
  • Send Your Proof: Email us at thecase@riyode.com with your Order Number in the subject line. Attach the mandatory unboxing video and a brief description of the issue.
  • Resolution: Our quality assurance team will review your video within 1-2 business days. If approved, we will initiate a free replacement (subject to stock availability) or process a full refund to your original payment method.

     

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us at +91 7044430917 or email us at thecase@riyode.com or contact us at 233 Grand Trunk Road Naora Shibpur, 205, Howrah, WB, 711102, IN

LEGAL ENTITY NAME - RIA SANYAL

AUTHORISED SIGNATORY - RIA SANYAL